What it takes to make a Highly Effective HVACR Technician

Highly effective Heating, Ventilation, Air Conditioning and Refrigeration (HVACR) technicians are effective because they do specific things in specific ways. Modeling the behaviors of highly effective HVACR Technicians will lead you to becoming highly effective. Becoming highly effective can lead to higher pay, promotions and even your own business.

I am a licensed Oklahoma mechanical contractor, NATE certified HVACR technician, nationally certified teacher and national career and technical teacher of the year. I have spent over forty years as an HVACR technician, employer of HVACR technicians and trainer/educator of HVACR technicians. I have helped hundreds of people prepare for the Oklahoma Journeyman and Contractor exams. My former students are working for or running HVACR companies and maintenance departments all over Oklahoma and in several other states. As I visited with these former students and with advisory committee members from HVACR companies all over the United States I have collected the strategies that it takes to make a highly effective HVACR technician.

1. Pay attention to what is going on; what you see and hear is what you get.
   
2. Know what you are doing; not knowing costs money.
3. Minimize the mess; messes cost customers.
4. Make the Company look good; a good image attracts customers.
5. Always ask why; finding the cause is worth the effort.
6. Create customer capital; you can bank on it.
7. Cut back on call backs; call backs cost big bucks.
8. Give more than is asked for; receive more than requested.
9. Put it in writing; if it’s not in writing it doesn’t exist.
10. Be a good helper; even if you are in charge.
11. Be Prepared; doing it twice costs twice the price.
12. Be organized; do more with less.
13. Keep up on the latest; what you don’t know can really hurt.

In this program you will learn how Highly Effective HVACR Technicians use these 13 strategies to be successful. If you will study these strategies and apply them to your own life and career you will find your income increasing and your career moving forward.

But only you can apply these strategies. The strategies will not happen by themselves. Your boss cannot do it for you. Your spouse can not do it for you. No teacher or mentor can do it for you. You must take control of your life and your career.

If you keep doing what you've always done, you'll keep getting what you've always gotten. If you want something different, you're going to have to do something different!

Learn more at www.LearningHVACR.com or contact mark@LearningHVACR.com

Highly Effective HVACR Techs Earn More

Has your boss ever described you with any of the following? Do you know others who might be described with any of these?

· He always looks like Joe Slob! And he leaves a mess behind wherever he goes!
· He just can’t seem to show up on time.
· He too often forgets to fill out the paperwork. Or he fills it out wrong and the secretary has to hunt him down.
· He gets too few calls or installs done.
· He just can’t seem to take charge. When the supervisor is not around he just stands around when he runs out of work.
· He just won’t ever read directions. Or learn about new models. Even when you send him to training he just sits in the back and talks.
· He has to go back a 2nd time or more for every 4th call or we have to send someone else to redo his work.
· He seems to make customers unhappy. Or down right angry.
· He is always going back to the truck or the shop to get something because he never has what is needed when it is needed.

If so, soon the boss may be saying; “Sorry we just can’t use you any more.”
When I was 17 I worked part time doing HVAC installs while I was going to school. One day when I called in I heard those dreaded words, “Well, don’t call us, we will call you if we need you.” Of course, I never heard from them again. I had been observed doing several of the things on the above list. And I had called in sick several times. To tell the truth it was too much partying.

Several years later, and much experience wiser I was hearing these kinds of things.

· There is a little something extra on your check this week.
· Thanks for doing such a great job.
· Stick this in your billfold and take the wife out to eat this weekend.
· You know there is an opening for the Service Manager’s job coming up, would you be interested?
· Would you show Joe how to fill his Time Card out right?
· I just put that nice letter we got from one of your customers on the bulletin board.
· Starting next week your check will be a little larger than it has been.
· We are putting on an extra crew and I would like you to take charge.
· We will have to cut some help back this winter but we want you to stay.
· That new customer asked for you by name.
· She said she would have cupcakes setting out for you when you get there.
As I visited with former students and with advisory committee members from HVACR companies all over the United States I have collected ideas of what it takes to make a highly effective technician.
In the coming weeks we will be discussing how Highly Effective HVACR Technicians use these strategies to be successful. If you will study these strategies and apply them to your own life and career you will find your income increasing and your career moving forward.

Learn more at www.LearningHVACR.com or contact mark@LearningHVACR.com