Clean Keeps HVACR Customers

Customers will appreciate the way you take care of their property. And they will often take offense and choose another company if their property is not treated well.
- Cover your shoes with shoe covers or remove them altogether so you will not track dirt or grime onto customer's floors, especially carpeted areas. The customer who has to clean up a dirty trail from the front door to the furnace closet will not likely call your company back the next time the equipment needs service or replacement. When I moved in to a new home in a new neighborhood where a lot of new construction was going on there were still a lot of workman coming in and out of the house. And the streets and construction sites were full of mud and dirt. My wife and I were so appreciative when the workmen removed their shoes/boots at the front door.
- Carry coveralls or a change of clothes so that you will not carry the dirt and grime from one jobsite to another.
- Check yourself and your tools over carefully. Dirty hands or tools can also carry dirt in from previous work. A little extra time and effort keeping them clean can really payoff. And clean well cared for tools work better and are easier to use. This saves time and time is money.
- Carry drop cloths, cardboard or other coverings to place on the floor or over furniture or other items to protect them from any dirt or grime that you stir up. One job I supervised involved working in a church over the pews in a sanctuary with 20 foot ceilings. The job took more than a week so we worked on Saturdays and they had to be ready for church on Sunday. We were careful to make as little mess as possible and to clean up what mess we did make. When my boss received a letter from the church saying that they could hardly tell we had been there he could hardly wait to pat me on the back and to show the letter to other crews.