Highly Effective HVACR Techs Leave a Clean Impression

You have done your best to keep the customer’s house or business clean. You have worked at protecting the driveway, the yard, the floors, walls etc. But invariably you will dirty up the place a little. There will be lint, dust and perhaps a little mud or something that gets on things. No matter how much you cover things up something slops over on the side somewhere. So it is very important to make sure that we leave none of that mess behind.

Messy impressions leave customers feeling uncared for. Sometimes customers decide that if you are sloppy with around the site maybe you are sloppy with your technical work as well. If everything looks neat and clean then they will often assume that you have done excellent work. There are a number of things that you can do to avoid leaving a messy impression.

Clean up after yourself. Brush things off, sweep up the area and vacuum if necessary. Carry your own clean up tools, brooms, brushes, rags etc.

Insist on cleaning up yourself even if the customer tells you that they will take care of it. Doing it yourself and doing a good job of it always leaves a great impression. I once had to fix the vacuum cleaner for a customer before I could use it to clean up after myself. After that I carried my own vacuum cleaner with me on the truck.

Be sure to inspect the area around your vehicle and clean up anything spilled or dropped around the driveway.

Check all around the outside of the building. Make sure you have not left or dropped anything.

Don’t forget areas like the attic and garage. I have left tools and supplies behind. This can be time consuming and expensive to retrieve as well as leaving a messy impression. When I was supervising a class of students installing a system every year, we inevitably left tools under the insulation in the attic or under the concrete slab. Customers and contractors are understanding when students are doing the work but expect Highly Effective Techs to be much more thorough.

It can be even more important to take care of public areas like the church discussed in Lesson 3.4. There are likely to be a number of current customers or potential customers among the people who will be observing the quality of your work and the quality of your clean up.

When you walk off of the job with the assurance that there are as few negative traces of your work left behind as possible you will take pride in your work, your customers will be more likely to refer you, and your boss will be more likely to reward you.

As a Highly Effective Tech you should be ready to sign your name to your work in plain view.

Learn more at www.LearningHVACR.com or contact mark@LearningHVACR.com